FAQ'S

Can I change my billing or shipping information?
Once an order is placed, we recommend avoiding changes to your billing or shipping details. If you need to update your address, please contact our Customer Service team at contact@timorol.shop as soon as possible during the order processing stage. If the package has not yet been dispatched, we can update the shipping address. However, if the package has already been shipped, changes cannot be made while it is in transit.

What payment methods do you accept?
We accept VISA, Mastercard, American Express, Discover Card, and Apple Pay.

How do I know if my payment was received?
Once your payment is successfully processed, you will receive a confirmation email. You can also log into your account on tiromol.shop to check the status of your order. If the payment has been received, the order status will show as "Processing."

Do you provide an invoice?
Yes, an invoice will be emailed to you once your order is confirmed and payment is cleared.

How can I find out the shipping charges?
For detailed information about shipping costs, please refer to our Shipping Policy page.

Can I send my purchase to a different address for a gift?
Absolutely! You can provide a different shipping address during checkout, and we will deliver your order there.

How can I track my shipment?
Once your order is shipped, you will receive an email with a tracking number within 24-48 hours. You can use this number to track your package.

How do I know if my order has been shipped?
You will receive a shipment confirmation email with a tracking number as soon as your order is dispatched.

If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier's system.

Where is my confirmation email?
If you haven’t received a confirmation email or have any concerns about your order, please reach out to our team at contact@timorol.shop. We aim to respond to all emails within 1 business day.

Contact Information
SERVIA LIMITED

  • Email: contact@timorol.shop

  • Phone: +447833875105

  • Address: Bank Gallery, 13 High St, Kenilworth CV8 1LY, United Kingdom